Brian Atkinson (Melles)

633 Elliott #6
Grand Haven, MI 49417

Mobile: 616.604.4453
E-mail brianatkinson[at]mirthmobile.com

Professional experience

Director of Digital Media

2008 - Present, Gospelcom.net - Gospel Communications International Inc., Muskegon, MI

Supervising a team of writers, designers and developers to manage, maintain and create web sites. Working with internal teams and external partners to develop marketing campaigns across the web, print, and film. Primary responsibility for new content for the web produced internally and by ministry partners around the world.

Manager of Alliance Development

2004 - 2008, Gospelcom.net - Gospel Communications International Inc., Muskegon, MI

Management of Technical Support Team, Management of relationships with aprox. 400 Christian Ministry organizations as part of an online ministry alliance. Project management, work as part of the management team to provide direction for the internet services used by the alliance. Annual conference planning, Management of relationships with aprox. 35 contractor/consultant companies, managed training program.

Networking Specialist

2000 - 2004, BDO Seidman LLP., Grand Rapids, MI

Novell Network administration, GroupWise administration, Lucent phone switch administration, provided support for, VPN, networked printers, Citrix, Dial-in, PC hardware, and enterprise applications. Project leader for paging software, daily time entry initiative, and customer data backups.

HelpDesk Team Leader

1996 - 2000, Calvin College Information Technology, Grand Rapids, MI

Coordinated all communication and procedures of the HelpDesk
Researched, purchased and implemented HelpDesk call tracking software (HEAT). Provided hardware and software support for Macintosh, Windows, Unix, and AIX operating systems and software, Dial-up services, Novell Administration, Web Design, telecommunications and cable TV equipment. Installed, repaired and maintained all laser printers. Novell Networking and JetDirect administration of all networked printers. Taught and developed computer education classes for the user community. Supervised and coordinated student workers. AntiVirus Czar.

Manager, Training and Marketing Support
Manager, Customer Service and Technical Support

1994 - 1996 Access Computer Products Ann Arbor, MI

Created and managed helpdesk and technical support organizations
Wrote customer service and technical training manuals, service notes and articles for print in industry publications. Designed marketing materials. Lectured and provided sales support throughout USA and Canada. Developed technical and customer service teams and appointed team leaders

Laser Printer Technician, Customer Service Representative

1992 - 1993 Access Computer Products Ann Arbor, MI

Increased laser-printer-service sales from $300/month to $4,000/month
Created LASER-CARE™ procedure. Created tracking system for service department. Coordinated delivery and service calls

Certifications

Novell Administrator (CNA)

• NetWare 5

HEAT Administrator (HelpDesk Expert Automation Tool)

• HEAT 5.01

ITIL (Best practices and standards for IT)

• Essentials
• HelpDesk Practitioner
• Problem Manager

Canon Certified Laser Printer Technician

• Compatible with all Canon engine technology (Hewlett Pacard etc.)

Education

Calvin College
Specs Howard School of Broadcast Arts
University of Illinois
Yale Educational Center for the Arts