EXPERIENCE:
DIRECTOR OF
Supervising a team of writers, designers and developers to manage, maintain and
create web sites. Working with internal teams and external partners to develop
marketing campaigns across the web, print, and film. Primary responsibility for
new content for the web produced internally and by ministry partners around the
world.
MANAGER OF
Manage technical support team, working with 300-400 Christian ministries to
make an impact for Christ on the internet.
CUSTOMER SUPPORT ANALYST (NETWORKING): BDO SEIDMAN LLP. - Grand Rapids, MI - July `00 –
Sept ‘04
Provided support for Novell Networking, VPN, networked printers, Citrix, and
enterprise applications.
MEDIA GUY (UNPAID SERVANT):
Produce all media elements of the service each week using Adobe Premiere,
PhotoShop, Avid Cinema, PowerPoint, and various other software, linear and
non-linear video editors. Participate in weekly design team meetings. Train and
apprentice others. Selection of AV equipment.
MEDIA GUY (UNPAID SERVANT):
Produce all media elements of the service each week using PowerPoint, and
various other software, linear and non-linear video editors. Train and
apprentice others. Selection of AV equipment.
HELPDESK TEAM LEADER/INCIDENT MANAGER: CALVIN COLLEGE INFORMATION TECHNOLOGY -
Primary administrator for all HelpDesk functions. Building Information
Technolgy Infrastructure Library (ITIL) compliant department. Certification in
IT Service Management, and Helpdesk Practitioner. Management of 16 full-time
staff and part-time student employees. In addition to duties listed below:
HELPDESK SERVICES COORDINATOR: CALVIN COLLEGE INFORMATION TECHNOLOGY -
Primary response technician for laser printers. Novell administration. General
computer and peripheral problem identification and resolution on PC &
Macintosh and Novell network. Troubleshooting and repair of telecommunications
equipment. Customized user-oriented software configuration in Word Perfect 3.1,
5.1, 5.2, 6.0, 6.1, Quatro Pro, Pegasus Mail, Netscape, QVT-Net, Microsoft
Office (Word, Excel, Power Point), and Windows 3.1 and Windows 95.
COMPUTER REPAIR TECHNICIAN: CALVIN COLLEGE COMPUTING CENTER,
Primary response technician for laser printers. General computer and peripheral
problem identification and resolution on PC & Macintosh on Novell network.
Troubleshooting and repair of telecommunications equipment. Customized
user-oriented software configuration in Word Perfect 3.1, 5.1, 5.2, 6.0, 6.1,
Quatro Pro, Pegasus Mail, Netscape, QVT-Net, Microsoft Office (Word, Excel,
Power Point), and Windows. Provide customer response at the userÌs
location, and by telephone. Monitored Help Desk phones, create work-orders, and
follow up on progress of repairs. Advised customers regarding ergonomic work
envionment products.
MANAGER, TRAINING AND MARKETING SUPPORT: ACCESS COMPUTER PRODUCTS -
Create, publish, update and manage marketing materials, instructions sheets,
coupons, manuals and guides. Provide technical, customer service and sales
training and lectures to distributor base throughout the
MANAGER, CUSTOMER SERVICE AND TECHNICAL SUPPORT (TECHNICAL GURU): ACCESS
COMPUTER PRODUCTS -
Provide technical, customer service and sales training and lectures to distributor
base throughout the
GENERAL MANAGER: DISCOUNT DEN (BLOOMINGTON DISCOUNT DEN) -
Increased overall sales by an average of 73%. Design and writing of all print
and radio advertising. Merchandising and remodeling of all departments in the
store. (CDs and cassettes, clothing, school supplies, health and beauty aids,
groceries, liquor, cigarettes, photo processing, magazines and novelties)
Purchasing and maintaining existing stock as well as introducing and evaluating
new lines. Scheduling, hiring and firing of up to 17 employees and temporary
workers. Stocking shelves, building fixtures, running cash register, daily cash
counts and deposits.
ANNOUNCER: Z-95/Z-108 - Champaign/Urbana Sept. `92
Regular airshift and fill-ins for 6-station, 5 market AOR network. Tower
readings for 5 FM and one AM stations. Produced commercials for network
broadcast. Board operator for live remote broadcast in one market while
maintaining normal programming in all others.
RECYCLING CZAR: ACCESS COMPUTER PRODUCTS - Ann Arbor, MI - Aug. `92 to
June `93
Organized and created in-house recycling program, responsible for recycling as
much material as possible, contracted with local recycling services for proper
disposal, reduced trash pick-up from twice/week to once/week while production
doubled.
EVENING ANNOUNCER: WTWR-FM- Toledo, OH/Monroe, MI - July `92 to Oct. `92
Regular airshift, produced commercials, remote broadcasts, provided voices and
bits for morning show, provided training for new announcers, and technical
assistance for engineering staff.
LASER-CARE TECHNICIAN/CUSTOMER SERVICE REPRESENTATIVE: ACCESS COMPUTER
PRODUCTS -
Increased laser printer service sales from $300 monthly to $4,000/month.
Provided technical writing and standardization of LASER-CARE( procedure. Canon
Certified Technician. Created tracking system for service department. Provided
training for technicians. Coordinated delivery and service calls. Provided
on-site service of laser printers. Assisted sales department as their
representative. Assisted packaging department in final evaluation and packaging
of product. Assisted shipping department. Assisted production department.
INTERIM SPORTS DIRECTOR: WTWR-FM -
Regular sports reports during news casts. Live coverage and color commentary of
local sporting events.
SHIPPING/RECEIVING AND INVENTORY CLERK: ACCESS COMPUTER PRODUCTS - Ann
Arbor, MI - Feb. `92 to June `92
Responsible for shipping and receiving of all materials and products, primary
evaluation and testing of laser toner cartridges for recycling, complete daily
inventory of products, and monthly inventory of all products and materials.
Drove a forklift!
LATE-NIGHT ANNOUNCER: WTWR-FM - Toledo, OH/Monroe, MI - Feb. `92 to July
`92
Created and produced original show, oeChildren of the Night”, (3/7-6/29)
regular airshift, produced commercials, fill-ins, provided voices and bits for
morning show, remote broadcasts, provided training for new announcers and
technical assistance for engineering staff.
SENIOR STOCKER: ARBOR FARMS MARKET -
Supervised grocery stockers, assisted in refrigerated/frozen and produce.
Responsible for shipping and receiving, some purchasing, checking in orders,
and pick-totes. Customer service.
MORNING DRIVE ANNOUNCER: WSDS-AM - Ann Arbor/Ypsilanti, MI - Dec. `90 to
Jan. `92
Produced morning show, interviewed guests, remote broadcasts, assisted
program/music director with duties, alternate chief operator, promotions,
researched clients, wrote/produced commercials and local programs, developed
tracking system for school closings.
AFTERNOON DRIVE ANNOUNCER: WSDS-AM -
Produced afternoon show, remote broadcasts, produced commercials, local
programs, and local features.
DAY PORTER: (at
Responsible for all shipping and receiving, building maintenance and cleaning.
Supervised on-site maintenance crews. Maintenance inventory of office supplies
and cleaning needs.
ANNOUNCER: WSDS-AM - Ann Arbor/Ypsilanti, MI - Feb. `90 to June `90
Regular airshift, produced commercials and local programs, fill-ins.
NEWS ANCHOR/TECH. PRODUCER: WAAM-AM - Ann Arbor, MI - Aug. `89 to May
`90
Wrote, read news copy, produced commercials, compiled and tracked and read
school closings, ran network programs.
WELDER/INSTALLER: BAKERÌS IRON WORKS -
Fabricated wrought iron and sheet-metal jobs. Delivered and installed products.
Painted and restored iron work.
ICE CREAM MAN: GOOD HUMOR -
Drove that big old truck and rang those bells.
ASSISTANT MANAGER: LINDAÌS HALLMARK - Sherman Oaks, CA - Jan. `88
to March `88
Responsible for purchasing, inventory, shipping and receiving, new products,
advertising, customer service, cashier.
STOCK CLERK: TOWER RECORDS AND VIDEO - Northridge, CA, Sherman Oaks, CA
- Oct. `87 to Jan. `88, March `88 to June `88
Responsible for maintaining electronic audio and video equipment, shipping and
receiving, customer service, returns and promotions. Cashier and security.
UNARMED GUARD: EXCLUSIVE PROTECTION -
Maintained security of unarmed accounts. (Stores, data vaults, parties, special
events).
ACCOUNT REPRESENTATIVE: MUSIC TIME -
Initial sales of cassette music service.
SALES CLERK: SERVICE MERCHANDISE -
Customer service in electronics department. Warehouse shipping and receiving.
LIGHT INDUSTRIAL WORKER: KELLY SERVICES -
Serviced accounts. (List upon request).
CUSTOM FRAMER/SALES CLERK: ARROW GLASS/MARSHAÌS COLLECTIBLES -
Champaign/Urbana, IL - Aug. `86 to Dec. `86
Custom framing, glass cutting. Customer service, orders processing, shipping
and receiving.
LIGHTING DIRECTOR: THE ARMORY THEATER -
Lighting design, and set-up. Lighting and sound board operator. Special effects
technician.
MANAGER:
Responsible for running of store. Stocking shelves, running cash register,
daily cash counts and deposits, hiring and firing. maintained inventory and
daily gasoline logs.
ANNOUNCER - MID-DAY: WDGC-FM - Downers Grove, IL - Jan. `82 to June `83
Programmed music for free-form show, provided training for other announcers,
wrote and produced commercials, wrote and read news copy.
OTHER INTERESTING EXPERIENCE:
OWNER/OPERATOR: REAL TO REEL -
Provide portable on-site recording services for live performances and demos.
LEAD PRODUCTION ASSISTANT: THIS COUNTRY`S ROCKIN`- Concert - Pontiac
Silverdome, Pontiac, MI - April `89 to June `89
Supervised production assistants, contracted w/radio stations and newspapers
for advertising and promotions, supervised hospitality for producers, staff and
talent, coordinated transportation, provided security.
ON AIR/PRODUCTION INTERN: WDFX-FM -
Assisted announcer with show production, provided voices for morning show,
produced spots, assisted with promotions.
VOICE-OVER WORK: Independent Contractor - Ann Arbor & Detroit, MI,
Toledo, OH - 1989 to 1994
Provided voice talent for on-air and demo spots, presentations, voice mail and
private projects.
EDUCATION:
History Major - 3.67 GPA.
Specs Howard
Radio and Television course. Certificate and Broadcasting license.
The
Theater/Music Major.
Yale Educational Center for the Arts -
Theater Studies.
REFERENCES:
Available upon request.